Shipping & Payment Info

Payment and shipping

The following conditions apply:

Delivery takes place domestically (Germany) and to the following countries: Belgium, Bulgaria, Denmark, Germany, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, the Czech Republic, Hungary, Cyprus.

We also deliver to the United States of America (USA)

We also deliver to England (Great Britain)

We also deliver to Asien

Shipping costs (including statutory VAT)

Domestic deliveries (Germany):

Shipping costs are displayed at checkout

For deliveries to German islands, an island surcharge of €5.90 will be added to the shipping costs.

For deliveries abroad:

Shipping costs are displayed at checkout

For deliveries to foreign islands, an island surcharge of €9.90 will be added to the shipping costs.

Delivery times

Unless a different deadline is specified in the respective offer, the goods will be delivered domestically (Germany) within 12 - 14working days, and for international deliveries within 14 - 16 working days after the contract has been concluded (if advance payment has been agreed, after the time of your payment instruction).

Please note that no deliveries are made on Sundays and public holidays.

If you have ordered items with different delivery times, we will send the goods in one shipment unless we have made different arrangements with you. In this case, the delivery time is determined by the item with the longest delivery time that you have ordered.

Accepted payment options

Via PayPal Checkout:

- Payment via PayPal

- Payment via PayPal Express

- Payment by credit card

- Payment by SEPA direct debit

- Payment by "Pay later"

- Payment by installment

- Payment by Sofort/Sofortüberweisung

- Payment by giropay

If you have any questions, you can find our contact details in the imprint.

When will I receive my order?

It usually takes 3 - 7 days to process an order, after which it will be shipped.

The delivery time depends on your location and is estimated as follows:

● Europe: 6 - 8 working days plus manufacturing

● International: 10 - 20 working days plus manufacturing

The delivery times given are estimates and serve as a guide.

We have no influence on the respective logistics companies.

Where will my order be shipped from?

To ensure you receive high-quality products and a smooth delivery, we work with specialized manufacturing partners who have locations all over the world. Depending on your location, your order will be manufactured and shipped from the closest facility - this way we ensure that your product reaches you quickly and efficiently.

Before a design is added to our store, we carefully test and inspect it to ensure the highest quality and durability. Your trust is important to us, and that's why we stand behind every product we offer.

Will I be charged customs fees for my order?

International orders may incur an additional customs and tax fee. This fee is beyond our control and is determined by the local customs office. Customs regulations vary from country to country, so please check with your local customs office directly to see if they charge customs and taxes on your purchases.

My order should have been here by now, but I still don't have it. What should I do? Before contacting us, please help us by doing the following:

● Check the shipping confirmation email for errors in the delivery address.

● Ask your local post office if the package is there.

● Check with your neighbors if the courier left the package with them.

If the delivery address was correct and the package was not left at the post office or your neighbor, contact us at info@tw-support.eu with your order number.

If you find an error in your shipping address, we can send you a replacement order, but shipping will be at your own expense.

How are the products created?

"Unique designs - sustainable and individually made for you"

Global locations (depending on product)

Our products are created using a special process: Each piece is only made individually for you after you place your order. This way we avoid overproduction, conserve valuable resources and ensure that you receive a truly unique product.

We carefully select our materials and designs and test each product before it comes into the shop to ensure the highest quality and comfort. Your new favorite piece is made exclusively for you - so delivery takes a little longer, but we promise: It's worth it!"

How can I track my order?

You will receive a tracking link by email when your order is shipped. If you have any questions about tracking or your shipment, please email us at info@tw-support.eu

I received an incorrect/damaged product, what should I do?

We are very sorry if the product you ordered arrived damaged. To help us resolve this quickly, please email us within a week with photos of the damaged product, the order number and any other details you have about your order to info@tw-support.eu We will suggest a solution as soon as possible.

Return policy

Return and Exchange Policy - The Wuff Fashion Group

We want to make sure you are completely satisfied with your purchase from The Wuff®️ Fashion Group. If you still want to return or exchange an item, please note the following conditions:

Return and Exchange Policy

Items purchased online can be returned or exchanged within 14 days of the delivery date.

Sales, special offers and gifts are excluded from returns and exchanges.

Items must be unworn, undamaged and unwashed and in their original packaging with all original tags.

Refund & Processing

A refund is only possible if the return complies with our guidelines. To request a return or exchange, please send an email to info@tw-support.eu with the following information:

Full name

Order number

Item name

Photos of the item

Our customer service will process your request as quickly as possible and inform you of the next steps.

We thank you for your trust in The Wuff Fashion Group and are available to answer any further questions you may have.

Cancellation policy

Right of cancellation

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.

To exercise your right of cancellation, you must inform us [The Wuff-Fashion Group / Benjamin Popke 72336 Balingen Espachstraße 82 / info@tw-support.eu of your decision to cancel this contract by means of a clear statement (e.g. a letter sent by post or an email). You can use the attached sample cancellation form for this purpose, but this is not mandatory. You can also electronically fill out and submit the sample cancellation form or another clear statement on our website (insert internet address). If you make use of this option, we will immediately send you an email confirming receipt of such a cancellation.

Sample cancellation form

I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)- Ordered on (*)/received on (*)- Name of the consumer(s)- Address of the consumer(s)- Signature of the consumer(s) (only if notification is made on paper)- Date (*) Delete as appropriate.

To meet the cancellation deadline, it is sufficient that you send the notification of the exercise of the right of cancellation before the cancellation period has expired.

Consequences of cancellation

If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choosing a different type of delivery than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us or to (if applicable, the name and address of the person authorized by you to receive the goods) promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.

You will bear the direct costs of returning the goods.

You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

Retention of title

The goods remain our property until full payment has been made.

Dispute settlement

The EU Commission has created an internet platform for online dispute resolution. The platform serves as a contact point for the out-of-court settlement of disputes concerning contractual obligations arising from online sales contracts. Further information is available at the following link: http://ec.europa.eu/consumers/odr. We are willing to participate in a dispute settlement procedure before a consumer arbitration board to settle disputes with consumers or are obliged to do so in accordance with ____ (state the legal norm or contractual agreement). The responsible consumer arbitration board is: Universal Arbitration Board of the Federal Center for Arbitration e.V., Straßburger Straße 8, 77694 Kehl am Rhein, www.verbraucher-schlichter.de. To resolve the disputes mentioned, we will participate in a dispute resolution procedure before this body.

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